About Pys Travel Pys Travel is a company providing domestic and international travel services, and organizing travel with team building activities. Pys Travel's mission is to bring customers satisfaction and exciting experiences on every trip.

In the journey of nearly 12 years in tourism, leading thousands of tours at home and abroad, PYS Travel travel company believes that to stay in the service industry, it must have customer satisfaction. Therefore, PYS Travel focuses on designing the best experiences for customers at each touch point, especially from the first touch point - when telesales contacts customers.

The quality of care provided by telesales directly affects the number of customers and revenue of Pystravel such as: whether new customers buy tours, whether old customers continue to use new tours or not, whether customers encounter problems. agree to mediate and give positive feedback about Pystravel or not.

To do this well, Pystravel believes that professionalizing telesales management and customer service is extremely necessary. Not only does it improve consulting efficiency, but it also helps businesses standardize sales and customer care processes in a streamlined manner.

Let's refer to Pystravel's experience in managing telesales and customer service with just one switchboard software through the shares below.

Previously, Pystravel management was passive in service management because each employee used a separate phone. Pystravel cannot control whether employees follow up to take care of customers, call back missed calls, whether the consulting content is correct or how effective each consultant is.

In addition, because the CRM system and telesales switchboard operate separately, when customers call, telesales staff cannot capture information about the customer. In case the customer needs to call back many times, each time he meets a different consultant and feels dissatisfied with having to repeat questions that have been answered before.

Therefore, PYS Travel wants to integrate the switchboard and customer management software into a single software that connects customer data with the purpose of increasing employee efficiency and customer satisfaction. and easily manage all business activities.

After discussing with Stringee's team of experts, Pystravel chose the solution of integrating Stringee Programmable Contact Center APIs into the CRM software in use.

PYS Travel quickly fully integrates the features of a smart switchboard with its existing CRM software, customizing and setting up advanced features easily according to business requirements.

Call customers right on the CRM software, clearly understand the information of calling customers

After integrating Stringee PCC APIs, PYS Travel consultants can directly call or answer calls to customers on CRM software. The record containing the full name, contact information, tour the customer is interested in, etc. is automatically displayed on the screen so telesales can quickly get information and give accurate advice.

Besides, the system will automatically allocate customers to the right telesales who have taken care of them and clearly understand customer information, helping problems to be resolved effectively.

With deep integration of call center features right on CRM software, telesales cuts down on software conversion operations and quickly identifies customers, making work simpler and more effective.

Manage employee performance

With solutions from Stringee PCC APIs, Pystravel's managers can control in real time: number of employees online, status of calls, number of calls, dispatching calls to a certain employee, monitor/eavesdrop/pick up calls/end any calls,...

Managers can easily track through reports to understand the performance of each employee and evaluate the overall results of the entire department on a single software.

Easily customize and expand the number of accounts used

Stringee PCC APIs allow PYS Travel to flexibly customize information columns and functional areas according to actual needs without being fixed and limited like using pre-designed software.

With Stringee PCC APIs, Pystravel can open multiple accounts for agents in different offices at the same time without geographical restrictions, without investing in additional hardware and cutting maintenance costs. guarantee.

Save up to 40% on call fees

Stringee PCC APIs come with Adaptive number solution, automatically allocated to use internal network numbers with customer numbers to call out, saving costs from 1200 VND/minute (if calling outside the network) to 500 VND/minute (calling within the network). ).

Conclusion With the help of Stringee, PYS Travel has made positive changes beyond expectations. Not only do customers feel satisfied with the service experience, but even the company's personnel agree that work efficiency has improved significantly, and the call processing process has become more streamlined and intelligent. than.

This is a great motivation for Stringee to constantly improve its performance