StringeeX can help improve service quality and efficiency using the customers data collection.

Stringee brings a ready-to-use IVR system that can easily be implemented with our Contact Center PCC. Stringee’s IVR system provide all basic IVR features as it interact with callers beforehand in order to determine which route is the best for specific customers ( pre-programmed nodes).

Stringee ACD is a module that handles distributing customers from the queue to agents following certain rules, making sure that customers will be serviced as soon as possible by the most suitable agents.

Supervisors can view reports on the activities of agents in their groups with StringeeX’s Real-time Monitoring. On top of that, Supervisors can also take intervening actions

SIP number or SIP Trunk: A newly introduced service that looks like a normal number ( eg: 0986.123.456). However, it doesn’t come with a physical SIM, that's why it can also be called a “virtual number”. A SIP number cannot use data nor send SMS ( some telcos are starting their tests and trials on allowing SMS for SIP, but it’s only in development). This number also can’t register any VAS services like: lobby music, missed calls notifications, etc.